Rush ‑ Order Tracking & EDD
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
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Order tracking & notifications that grow repeat business. Track order delivery worldwide in minutes.
Rush increases repeat sales with a better delivery tracking experience that solves customer anxiety. Automate carrier matching for shipment tracking. Build beautiful "Track My Order" pages, automate SMS & email shipment notifications, send order status updates, and open a new revenue channel with upsells & cross-sells at each step of the delivery journey. Customize order tracking page and add estimated delivery date with 1,300+ carriers. Onboarding & Setup, Private Slack, 24/7 Support. Go!
- Drive repeat traffic & sales with branded "Track Your Order" pages
- Increase customer lifetime value with SMS & email delivery notifications
- Boost conversion rates with estimated delivery date & AI prediction on PDP
- Improve customer loyalty with carrier masking & origin address for dropshipping
- Integrate with Klaviyo, Yotpo SMSBump, Postscript, Attentive (soon)
- Highlights
- Popular with businesses in United States
- Use directly in Shopify admin
- Works with the latest themes
Languages
Chinese (Traditional), Chinese (Simplified), English, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Portuguese (Portugal), Norwegian (Bokmål), Thai, Czech, and Polish
Works with
Checkout, Okendo Fera Opinew Yotpo LOOX, Dsers CJ Dropshipping AutoDS, Rebuy Wiser Glood ShipBob, Alternative of AfterShip, Postscript Stamped Judge.me, Klaviyo Yotpo SMSBumpCategories
Tracking
Notifications
Labels and packaging
Managing shipments
Pricing
Free
Free to install
$0.08 per extra shipment
- 50 shipments/mo
- 1,300+ carriers
- Shopify shipping notifications
- Drag-and-drop tracking page
- Product recommendations
- Review app integrations
Basic
$9 / month
or $97/year and save 10%
0.09 per extra shipment
- 100 shipments/mo
- All Free features
- Shopify shipping notifications
- Drag-and-drop order tracking page
- Shipment lookup
- Basic analytics
5-day free trial
Growth
$49 / month
or $529/year and save 10%
0.09 per extra shipment
- 1,000 shipments/mo
- All Basic features
- SMS & email delivery notifications
- Klaviyo +
- Omnisend +
- SMSBump +
- Pre-shipment status
- Carrier masking
5-day free trial
Advanced
$199 / month
or $2,149/year and save 10%
0.09 per extra shipment
- 5,000 shipments/mo
- All Growth features
- Estimated delivery date EDD
- Personalized analytics
- Private Slack updates
- API access
- Onboarding Assist
5-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (319)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its user-friendly interface and effective order tracking that offers real-time updates. They appreciate the customizable tracking pages that align with their brand, enhancing customer experience. The integration with platforms like Klaviyo and ShipBob, along with advanced carrier mapping, boosts marketing strategies and accuracy. AI-driven predictive tools provide estimated delivery dates, increasing customer confidence. Merchants also value the responsive customer support, particularly praising team members such as Cherry, Ken Michael, and Gabriel for their exceptional service.
The app stopped working as advertised some time ago. Shopify shipping notifications do not work, constant problems here and there. Support is useless. Will be migrating to another shipping tracker.
We are really sorry to hear about your experience with our app. It's unfortunate to know that you have been facing persistent issues and it's completely understandable that it has disrupted your workflow. We apologize for any inconvenience our app and support have caused you.
Our main aim is to provide reliable services and a responsive support team to our users. From your feedback, it is clear we have missed the mark this time and we deeply regret that.
We would greatly appreciate the opportunity to understand your concerns more deeply and help resolve them for you. While we can't provide direct contact details, we understand how important communication is and assure you that a member of our team will reach out to you soon at the earliest.
Your feedback is very important to us as it helps us identify areas where we can improve. Please bear with us as we work on these issues and strive to serve you better.
Best Regards,
The Rush Ltd Team
good customer service
Thank you so much for your feedback!
We're committed to providing excellent customer service, and it's great to hear that you had a positive experience.
If you have any further questions or need assistance, please don’t hesitate to reach out. Your satisfaction is important to us!
STAY AWAY!
We've been using this app for almost two years. Everything was fine at the beginning when the app was owned by Slav and Gabriel, the founders. I mean, there were definitely errors and glitches, but they were promptly resolved after contacting support. However, after the founders sold the app to another company, the whole experience turned into a nightmare.
Every other day, I received complaints from my customer service department stating the tracking didn't work. I had to contact app customer support multiple times, tagging and following up on the issue on Slack, and opening tickets on their live chat app support. All responses I got were "I'll have to check with the dev." And then, months would go by without a reply. Not to mention, we were charged for every single order fulfilled, even if the tracking doesn't work, sometimes even twice (since they also apparently have some problems with quota management!!! OR "Rush will be tracking two tracking numbers (the first mile and the last mile), consuming two shipments from your quota.").
I switched to another tracking app, which I installed and configured within 20 minutes. It's a lot cheaper too. My customer service department is happy, and so are the customers.
So, if you're currently looking for a tracking solution for your store, I recommend you stay away and choose a more reputable, affordable, and effective option. These guys used to be a good tracking app, but unfortunately, not anymore. Cheers.
Hello,
Thank you for your detailed feedback. As a team, we take such concerns very seriously and we sincerely apologize for the issues you've faced. Your experience is not indicative of the service and dependability we aim to provide our users, and we're truly sorry to hear that we have fallen short.
It's unfortunate to hear that there have been challenges since the change in ownership, as our intention is always towards enhancing our app and providing better service. We are sorry for any inconvenience caused by the tracking errors and issues with communication; your feedback provides us with valuable information to review and address.
While it's saddening to lose you as our user, your insight is helpful and will be taken into account in our efforts to improve.
Again, we appreciate your previous support and thank you for bringing these issues to our attention.
Best Wishes,
The Rush Team
Support
Rush can answer any questions you have about Rush ‑ Order Tracking & EDD.
Resources
Launched
October 1, 2020
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