Roadmap

We're excited to announce that we introduced the Timeline feature on the Shipment Details page last week. This new addition enables merchants to quickly view the timeline of an order's lifecycle, including when it was created and fulfilled and the specific notifications sent from the Rush.App system. Currently, the supported notification channels are Yotpo SMS & Email, Klaviyo, and Shopify Fulfillment events.

It's important to note that while we display which systems were notified about these changes, you must ensure that your system is configured to trigger emails or SMSes based on these notifications.

Looking ahead into 2024, we are committed to enhancing this feature by providing more robust data and comprehensive information related to the shipment and order lifecycle in the timeline. Stay tuned for more updates.

We're thrilled to share that we've launched a new integration with Klaviyo, fully compatible with the latest Klaviyo APIs and officially approved by Klaviyo. Our team is dedicated to assisting all our clients in transitioning to this upgraded and more robust Klaviyo integration. This upgrade promises more reliable and deeply integrated shipping events within Klaviyo. For any assistance, feel free to contact our customer support at support@rush.app or via our direct chat service.

• Created Order
• Created Shipment Label
• Pre-transit Shipment
• In-transit Shipment
• Delayed Shipment - new
• Updated ETA for Shipment - new
• Out for Delivery for Shipment
• Failed Delivery Attempt for Shipment
• Waiting to Reschedule Delivery - new
• Delivered Shipment
  
• Pickup Ready for Shipment
• Pickup Ready Reminder for Shipment - new
• Returned Shipment - new
• Exception for Shipment
• Days Absence of Shipment Updates - new
• Days Exceeded Transit Time for Shipment - new

You can now easily install this integration directly from Klaviyo and benefit from a more streamlined view of these events in the activity feed.

We're thrilled to unveil various enhancements to Rush, each designed to elevate your shipment management experience.

Refreshed Shipments Details Page:

Dive into a visually appealing and user-friendly interface. The new design looks great and makes navigating through your shipments a breeze.

Now, you also have a direct link to the Order Status page, seamlessly integrated for quick access.

Also, we've introduced the capability to view messages from two carriers at once. This dual-display ensures you have all the necessary information at your fingertips.

Addressing flexibility, we've now enabled you to change the last-mile carrier. This feature is helpful, primarily when the first-mile carrier reports wrong information about the next mile carrier.

Gain control over your shipment notifications with our new mute and unmute options. It is ideal when you prefer not to send updates to customers. 

We added the Smart Estimated Delivery Date date inside your shipment details as additional information

And the best part is we also let you see the carrier's estimated arrival time (when the carrier supports it) and how it compares to Smart EDD.

But that's not all.

We're also working on bringing you features like viewing shipment details from a customer's perspective, a list of all shipment flags, and the ability to manage custom metadata for each shipment, as well as a timeline with all notifications sent related to the shipment and order.

Moreover, the Shipments search page now includes a much-requested functionality - the Over Quota Shipments Filter.

This feature allows for more efficient management, allowing you to select and process shipments exceeding your plan's quota manually.

You can also directly see all shipments that are over quota in your dashboard, with a direct link to them:

Stay tuned for these exciting features as we innovate and improve to suit your evolving needs.

We rolled out several enhancements to the Shipment Search and Dashboard functionalities.

Key improvements include the addition of a filter by the destination country and several specialized filtering options:

• Domestic Shipments: Those beginning and ending within the same country.
• International Shipments: Those originating in one country and delivered in another.
• Returned Shipments: Those sent back to the sender or origin or returned elsewhere.
• Expired Shipments: We no longer track these shipments due to a lack of updates from the carrier for over 40 days. The Expired status will be phased out, and such shipments will remain in their last known state. Still, merchants will be able to retract them on demand.
• Stalled Shipments: Shipments with delays as reported by the carrier.
• Problematic Shipments: Shipments that are delayed, returned, or have any delivery-related issues.
• Muted Shipments: Shipments for which we won't send notifications. For example, if they're added 24 hours after a delivery event, and the status is delivered, we won't send it. Users can choose to unmute these manually. We've also introduced an option for users to specify which shipments shouldn't trigger notifications by muting them. You can see all muted shipments with the bell icon in the shipment search.

Additionally, we've enabled customers to click and filter shipments from the dashboard page directly.

We are thrilled to announce the rollout of our revamped Blacklisting features, refined and upgraded based on the valuable feedback we’ve received from you. Dive into our comprehensive support documentation here or explore each enhancement in detail:

1. User Experience (UX) Refinement - We've streamlined the UX, making it more intuitive and user-friendly.
2. Upgraded Location Replacement Detection Algorithm - Our refined algorithm now adeptly replaces county names, regions, cities, and administrative areas, enhancing the accuracy of location replacement. Learn more here.
3. New Automatic Carrier Name Replacement Feature - Easily replace carrier names automatically with our new feature. Discover more here.
4. International Shipment Message Skipping Capability - Skip international shipment communications effortlessly with a single check. Delve deeper here.

These updates are crafted to simplify your workflow and improve your experience. We eagerly await your feedback to tailor our platform to your needs further!

We've given our Shipments Export feature a fresh upgrade. 🌟 Now, you can seamlessly export millions of shipments while maintaining your preferred filters, column arrangements, and language settings, as you see on your Shipment page.

📧 Keep an eye on your inbox! Within a mere minute, you should receive an email containing your download link.

📅 Just a heads up: your export link will remain active for about 7 days. Make sure to download your file during that time.

Didn’t get the email? No worries! Double-check the email address you've registered with us, or feel free to contact our friendly customer support. We're here to help!

Happy shipping and exporting! 😊📦

We're thrilled to announce the integration of Rush.App with Yotpo SMS & Emails, a groundbreaking enhancement in the realm of post-purchase brand experience.

With this integration, Rush can now trigger Yotpo Flows in real time based on various order statuses. This means your customers will be proactively informed about every phase of their order journey - from creation to delivery.

Here's a quick snapshot of the events that can trigger SMS and Email notifications:

• Order Creation: Notification when an order is placed.
• Shipment Label Creation: Alert when a tracking label is affixed.
• Pre-Transit & In-Transit Notifications: Updates on order movement.
• Delays & Updated ETAs: In case of any unexpected hiccups or changes in delivery timeline.
• Delivery Milestones: From "out for delivery" to "failed delivery attempts".
• Pickup Notifications: Alerts about order readiness and reminders.
• Return & Exception Notices: Informative updates about any returns or unexpected shipment issues.
• Advanced Tracking Alerts: Periodic absence of shipment updates and prolonged transit time notifications.

Full list of triggers you can find here - Notification Triggers.

Enhance transparency, reduce customer anxieties, and elevate their post-purchase journey with timely and relevant notifications.

Want to set it up? Dive into our integration guide and get started today. Let's redefine customer experience together! 🚀

We are thrilled to announce that Rush.App is now a verified Built for Shopify solution! This is a significant milestone and a testament to the dedication we have towards offering a top-tier solution for Shopify merchants.

What does this mean for you, our valued end-users?

1. High Quality: Achieving the Built for Shopify status means that Rush.App has passed rigorous quality standards set by Shopify. When you use our app, you're guaranteed an experience that's easy to use, safe, and efficient.
2. Trusted Performance: Our app has been evaluated for its performance, ensuring smooth operations without hiccups or glitches.
3. Effective Solutions: This verification reaffirms our commitment to solving merchant problems and enhancing the shopping experience for your customers.
4. Consistent Updates & Enhancements: Being a verified solution, we are in sync with Shopify’s standards. This means our app will always be updated, ensuring it’s in line with Shopify’s ecosystem changes.
5. Visibility and Assurance: With the Built for Shopify badge, new and existing users can instantly recognize that our app is trusted, reliable, and top-notch in the Shopify marketplace.

We're thrilled to announce our latest integration: Vital App. Now, you can seamlessly collect reviews directly from your tracking page or through your notifications.

Why is this Important?

1. Boost Credibility: Reviews play an indispensable role in establishing trust. With real-time reviews, new customers can gauge the quality of your products based on genuine feedback.
2. Engage & Retain: Prompting users for reviews can increase interaction and a stronger bond with your brand.
3. Enhance Decision Making: Gathering feedback is a gateway to understanding customer preferences and making informed improvements to your offerings.

Effortless Review Collection: Collecting reviews is now a breeze! You can catch reviews proactively instead of waiting for reviews to trickle in.

1. Simple & Intuitive: You can gather reviews directly with just a few clicks. No hassles, no complex workflows.
2. Automated Yet Personal: While the process is automated, the experience feels personalized for your customers.

Get Started Now: Ready to leverage the full potential of this integration? Dive into our step-by-step guide to integrate Vital App seamlessly: Click Here.

We believe this integration will pave the way for a richer and more interactive experience for both you and your customers. As always, we’re here to support and empower your journey.

Cheers to more reviews and happier customers!

We're excited to announce the launch of a new feature - the Notification Activity Feed.

The Notification Activity Feed plays a vital role within the Rush app, showcasing all messages from the Rush system to customers or third-party applications. It enables you to track each event generated for every order and the corresponding recipients of these event-linked notifications.

It aims to ensure complete transparency and traceability for every event dispatched via the Rush system, encompassing detailed information used. It also includes a search and filtering feature, allowing you to locate specific orders via order number, email, or phone and refine results by message status, channels, events, and processing times.

For a deeper dive into this new feature, visit: https://support.rush.app/notifications-activity

Please note that the Notification Activity Feed currently chiefly displays activities related to Shopify Shipping Events and Shopify Fulfillment. We are diligently working on integrating other platforms, such as Klaviyo, Omnisend, and more. These will gradually be incorporated into the feed.

The Notification Activity Feed is now released in Beta, meaning we'll be actively refining the user experience and the presentation of information in the coming weeks. We eagerly anticipate your valuable feedback!

We're thrilled to share with you some fantastic improvements to your favorite Rush.APP's User Experience (UX). Today, we're rolling out a fresh, updated look that aligns seamlessly with the latest Shopify aesthetic and design guidelines.

As you open the app, you'll discover revitalized navigation icons. But that's not all! Several of our pages have been overhauled, adhering to the modern Shopify Polaris design principles. If you want to get a feel for what we mean, feel free to explore here: https://polaris.shopify.com.

Going forward, we're committed to ensuring a more harmonized design throughout all our pages. You can expect more consistent design patterns and behaviors to make you feel at home with Rush.APP.

We sincerely hope that you'll appreciate the enhancements as much as we enjoyed working on them. As always, your experience matters to us, and we look forward to your feedback.

Enjoy exploring the new and improved Rush.APP!

We have recently enhanced the functionality of our Shopify App. The updates involve permissions changes, allowing us to edit tracking number links set by third-party fulfillment.

As an existing customer, you may encounter a prompt in your app related to these changes.

This prompt will guide you to reaffirm these new permissions.

Select the "Update" button, and you're ready.

If you are not in the administration of the account - you will see an error trying to approve permissions. Contact your Shopify administrator or owner of the store to approve them.

Thank you for your attention to this matter.

We are excited to announce a new feature that enables historical reprocessing of Shopify Fulfillments tracking information. We understand the difficulties your guys face when their tracking links don't redirect to their preferred tracking page - for any reason (fulfillment center override, another app changing them, etc).

We've introduced three customization options to make the tracking process more tailored to your needs:

1. If you wish to replace the tracking number link with your store's domain while retaining the carrier name and tracking number, select the "Replace tracking number URLs with your store homepage" option. Please note that we can only add or replace tracking links, not remove them. This option is an alternative to clean up any links.
2. To direct all tracking number links to the default Rush tracking page while keeping the carrier name and tracking number intact, choose the "Default Rush tracking page" option.
3. If you prefer all tracking number links to redirect to the carrier's tracking page, select the "Default carrier tracking page" option. If we don't have the carrier tracking link, we will associate it with your store domain.

Furthermore, this functionality can be retroactively applied to all your orders from the past 3 to 60 days.

For additional details, please visit the "Shopify fulfillment preferences" section on our support page: https://support.rush.app/shopify-fulfillment-preferences

We're excited to announce the release of a new feature - Permalink. True to its name, Permalink provides a unique, trackable link to your store's tracking page. This feature is now available for customization in our Growth plans but is available for all subscription plans, including free.

The advent of multiple tracking pages introduced a challenge for store owners - ensuring that customers always land on the default tracking page, regardless of changes made to the page's link. The last thing anyone wants is for customers to encounter a 404 error.

We've developed a solution to this issue. With our new Permalink feature, merchants can create a fixed link that leads to their tracking page. This link can be hardcoded and placed anywhere, ensuring a consistent and smooth customer experience.

Here are some of the benefits of using the Permalink feature:

1. It's a short link based on the domain tr.ac. This means less text in your SMS communications.
2. It can be customized and branded to your needs, and its purpose is immediately clear.
3. It supports GET variables, like search=ORDER. This will initiate a search for the order on the tracking page.
4. Looking to the future, it will simplify migration from other platforms like Trackror. You can redirect all your tracking links to tr.ac/k/your-link, and we'll redirect users to your tracking page with the search result. This makes the migration process easier for store owners and ensures a superior customer experience.

We are excited to announce the roll-out of enhanced Shipment Settings User Experience (UX) and functionality. This update brings a more intuitive process for adding carrier rules and introduces streamlined methods for modifying Shopify fulfillment tracking information.

A new feature has been included to select the current shipment location (derived from carrier messages), which can now be displayed on a map in the updated tracking page.

For a detailed walkthrough of these enhancements, please refer to our comprehensive support article: Shipment Settings Update.

We're thrilled to announce the release of our revamped dashboard! Now, you have more insights at your fingertips with various new statistics. A significant addition is the 'shipments per carrier' data, designed to equip you with comprehensive information to streamline your operations.

We're also pleased to report that Rush dashboard loads faster, ensuring you get the data you need without delay.

But we're not stopping there. In our continuous effort to deliver the utmost user experience, we're soon implementing a feature that allows direct links to shipment destinations from the shipments list. 

Alongside this, we'll enrich the dashboard with even more statistical insights. Stay tuned for these exciting new updates and enhancements crafted to make your experience smoother and more efficient.

We're thrilled to unveil our new system, designed to manage the synchronization of tracking events for Shopify with greater reliability. This robust system guarantees precise data synchronization with Shopify, ensuring you never miss an update.

But that's not all! We're also introducing additional parameters, including the highly requested Estimated Delivery Date. This addition will further streamline your tracking capabilities and improve your Shopify experience.

For a complete overview of this enhanced feature, please visit: https://support.rush.app/send-shipping-tracking-events-to-shopify.

This is just one of the ways we're continually innovating to serve you better! Stay tuned for more updates.

Wow, so much to write.... in 2-3 days, we will post more information. Sorry! 

We are excited to announce that Rush App has been upgraded to incorporate the most recent Shopify Polaris Design System, the native design framework that powers Shopify's exceptional user experiences. By updating the user interface to align with the latest Polaris Design Guidelines, we are committed to providing a seamless and intuitive experience for our users.

The benefits of this update include the following:

1. Enhanced Consistency: By adopting the latest Polaris Design System, Rush App ensures a cohesive visual appearance and interaction patterns in sync with native Shopify interfaces. This consistency makes navigating and interacting with our app easier, reducing the learning curve.
2. Improved Usability: The updated design guidelines prioritize user-centric design principles, resulting in a more intuitive and user-friendly experience. This means users can accomplish tasks more efficiently, increasing productivity and satisfaction.
3. Streamlined Updates: By keeping up-to-date with Shopify's design guidelines, Rush App is better equipped to adapt to future changes in the platform, ensuring a smooth and uninterrupted experience for our users.
4. Accessibility Enhancements: The Polaris Design System strongly focuses on accessibility, enabling us to provide a more inclusive experience for users with varying abilities. This update helps ensure our app is accessible to more users.
5. Greater Trust and Confidence: Aligning with Shopify's native design practices fosters trust and credibility among our users, who can expect a similar look and feel to the Shopify platform they are already familiar with. This confidence in the user experience can lead to higher adoption rates and customer satisfaction.

By embracing the latest Polaris Design System, Rush App is dedicated to continuously improving and providing a world-class user experience aligned with Shopify's evolving design standards.

We are excited to announce the release of our new billing page! Our team has worked hard to make it easier for you to choose the right subscription plan, understand your usage, and focus only on important information.

Here's what you can expect from our revamped billing page:

1. Simplified Plan Selection: Easily compare subscription plans and discover what's included based on your quota requirements or desired features. Not sure about a particular feature? Just hover over it for more details!
2. Personalized Recommendations: We've analyzed your store's performance over the last 30 days and will suggest the ideal plan quota to fit your needs.
3. Streamlined Information: Our redesigned billing page now only includes the essential details, so you can make informed decisions without any unnecessary distractions.
4. Annual Plan Savings: Enjoy a 10% discount on any of our Annual plans, giving you even more value for your subscription.
5. Enterprise Level Plans: We've introduced new Enterprise plans tailored for our most demanding clients, offering dedicated customer support, as well as specific roles and permissions for your staff members.

Our goal is to make your experience with us as seamless as possible. We hope you find the new billing page both intuitive and helpful. As always, we appreciate your feedback and encourage you to contact our support team with any questions or concerns.

In response to requests for multi-user accounts, we have implemented API monitoring features to track all user interactions, including requests, modifications, and data storage. Log data is retained for a period of two years and can be accessed upon request. This information is useful for addressing inquiries such as:

• Who performed action X?
• When did event Y occur?
• Is feature Z utilized by Rush?

We released a new feature designed to make managing multiple stores a breeze! You can now easily add all your stores to your account and access them from a single stores page, eliminating the need to log in to each one separately, then inside Rush. This should make your team's live easier :)

Here's how to take advantage of this convenient new feature:

Access Your Stores: Click on your profile dropdown in the top right corner of your account dashboard, and select "Stores" from the menu.

You will be redirected to a page displaying all your connected stores, making it simple to manage them in one place.

To add another store, click the "Connect another store" button at the top of the page.

From the next page, you can select your preferred eCommerce platform, such as Shopify, by clicking the corresponding button. Follow the on-screen instructions to connect your store.

This new feature saves you time and streamlines your store management process. Whether you're running a single store or multiple shops, we're confident that this enhancement will improve your overall experience with the Rush platform.

We value your feedback and are committed to continuously improving our services. If you have any questions or need assistance with this new feature, please don't hesitate to reach out to our support team.

We're thrilled to announce the release of our latest feature, Rush Smart Estimated Delivery Date, designed to help you display predicted delivery dates on your store's product details page. This enhancement is crucial for conversions, as it sets clear expectations for customers, builds trust, and increases overall satisfaction.

Our Rush AI accurately predicts transit times and provides customers with specific delivery dates for each item, easing their minds during the purchasing process. Plus, you'll have full control over what you want to show and how!

With our new feature, you can:

• Exclude delivery dates for days when your warehouses won't ship.
• Exclude countries you don't ship to, so ETA isn't shown to visitors from those countries.
• Exclude out-of-stock, virtual, or any other products you don't want to display ETA.
• Set preferred delivery timeframes for specific destinations.
• Choose to show estimated delivery dates on product pages, tracking pages, or both.

To learn more, read the full description at https://support.rush.app/smart-estimated-delivery-date and see the app block in action at https://support.rush.app/os2-smart-estimated-delivery-date-app-block.

We're confident this new feature will contribute to your store's success by boosting conversions and enhancing customer satisfaction. As always, our support team is here to help with any questions or concerns you may have.

As we strive to provide a seamless experience for store owners across the globe, we understand the importance of adapting to local preferences.

Previously, the primary date formatting on your tracking page was associated with US date formatting. Our latest update supports different localization date formats, allowing you to display dates in your preferred format that resonates with your target audience.

We're always listening to your requests and have added Trustpilot to our list of supported apps!

This integration has been highly anticipated, and we're confident it will enhance your store management experience. 

Enjoy!

We released new and improved Personal Data Analytics Reports!

With this update, you can now access your report through an unlisted link, making sharing your insights with your team members easy.

Please note that access to these reports is only available if it's included in your subscription plan. To access your Personal Data Analytics Report, follow these steps:

1. Log in to your account and navigate to the Rush App.
2. Select "Add-Ons" from the menu, then click on the "Personal Data Analytics report card."
3. Click on "Report" to view your enhanced personal report.

With this update, you can filter and view results based on your order creation dates for any desired timeframe, providing greater control and flexibility when analyzing your data.

We hope these improvements will further enhance your ability to understand your store's performance and make informed decisions. As always, we're here to help with any questions or concerns you may have. Don't hesitate to reach out to our support team for assistance.

We release a new feature today - the ability to show preset shipping messages directly on your tracking page. The feature let you specify different timelines - per product and/or order tags to provide better granularity based on the needs. It targets multiple pains in e-commerce is experiencing.

• Having long fulfilment times;
• Having handmade products with different fulfilment times, based on directly shipped products;
• Pre-orders;
• Local delivery setups;

Feel free to read more at: https://support.rush.app/pre-s...

We released today Rush Checkout Extensions build for Shopify Checkout pages. The checkout page is the highest intention page for all e-commerce stores, but so far Shopify did not support one-click upsells, leading to untapped revenue on the Checkout page. With Rush Checkout Extensions, you can introduce specific variants to your customers that will increase the average order value for any order.

Best of all, it is an easy-to-use drag-and-drop editor, where you can customize all your setup.

Read more: https://support.rush.app/ocu-c...

Multiple product review app integrations on the tracking page and notifications to drive more customers reviews. Our full list of supported apps now includes:

• A2Reviews - Product Reviews
• Ali Reviews
• AliReviews: Ali Reviews App
• Areviews - Reviews Importer
• Fera
• Helpful Product Review App
• Judge.me
• Junip
• LAI Ali Reviews
• LOOX
• Okendo
• Opinew Product Reviews App UGC
• Product Reviews & photos - EA
• Product Reviews Autoketing
• Product Reviews by Shopify
• Proviews - Product Reviews Q&A
• Reviews.io
• Rivo
• Rivyo Product Reviews & QA
• Ryviu: Aliexpress Reviews App
• Stamped.io
• VS Ali Reviews
• Yotpo

Find out more. https://support.rush.app/grow-...

We just released a collection with discounts and deals from selected partners!

You can find them going to the Perks menu from Rush. Enjoy!

We had deprecated the ability to customize carrier information in your tracking page configurations. 

Moving forward for any customization or change on carrier visualizations use Carrier masking .

New feature - Carrier masking

We had released a new - more granular way to present carriers to your visitors. Now you can:

• Change (mask) specific or all carriers;
• Fully hide specific or all carriers;

Go your shipments and click on Carrier masking

So now you can hide only Specific carriers from your tracking page.

So carries like SFExpress:

Will be hidden as:

While other carriers will be shown:

Please refer for more information on our knowledge base on Carrier maskings and Carrier masking for dropshippers.

Note moving forward we will be deprecating the Carrier information box from the tracking page options at the start of Oct 2022, so you will be able to manage carrier preference from one place only.

Improved feature - Blacklisting

We had released also better blacklisting options - improved search and replace functionality and replace with empty.

If you select this particular empty option - we will remove all cities/countries that are related to Hong Kong and any city/country in Asia. Basically, for this setup you can skip Hong Kong, as Hong Kong is in Asia.

Now you can also pick a very specific city to replace in Blacklisting, and we will replace all occurrences of the cities in Asia with Rouen, France.

Enjoy!

This improvement is aimed to help export large amounts of data at once. This update will allow you to:

• Export up to 25k lines of shipments.
• Export based on orders and columns selected.
• Exported CSV in your native language.

Improved Dashboard information summary provides a detailed view of shipments with different statuses. These details include:

• Updates on shipment status.
• Total order value displayed.
• Number of returned shipments and their total order value.
• Number of shipments in Failed to deliver status for more than 3 days and its total order value.
• Number of shipments in Pickup ready status for more than 3 days and its total order value.
• Number of shipments without carrier updates for more than 2 weeks.
• Number of shipments without carrier updates for more than 3 weeks.
• Number of shipments with expired tracking numbers.
• Number of unfulfilled orders and their total order value.

The aim of this report is to provide store owners with a hawk-eye view of their brand’s performance and to take appropriate action where necessary.

New updated Shipments Screen:

An improved user interface for Shipments which is easier to navigate through and provides additional support with features like:

• More filter options.
• Wider search support.
• ETA, first and last-mile carriers displayed right in front.
• Improved page loading speed.
• Moving back and forth between shipment items will not affect the selected filter.
• Open shipments in a new tab with CTRL / Command + click.
• Select/copy/paste information from the Shipments tab without entering into shipment details.

Integration with DHL carriers has been improved. Here’s some of the updates:

• The list of DHL carriers has been updated.
• Removed duplicates to avoid confusion.

Now you can pick the required DHL services and Rush will automatically update the carrier and tracking details.

Improved user experience for Omnisend Configurations

To standardize our app experience, the Omnisend configuration page now opens up as a single holistic page comprising easy to use settings for quick and easy configurations.

New functionality: Now carrier messages can be translated to the tracking page language selected.

We are launching the beta, if you want to join the beta tests, reach out to the support team.

This improvement aims to help all merchants that ship products to non-English customers, to translate carrier the messages to their native languages.

A tracking page for a store dropshipping to French customers, showing the shipment messages by default in English.

Same tracking page with turned on LOCALIZE SHIPMENT MESSAGES

Improved localization interface of Tracking Page

The localization section of the tracking page was revamped to ease the setup of languages on the tracking page.

Language Configuration

The language section is split into two cards now:

1. The first section helps you configure your languages settings on the tracking page
2. The second section, stores your customer language (languages that we do not support out-of-the-box)

Single Language

The primary language will be in English by default. The language can be updated via a dropdown selection.

Multi-Language support

When multi-languages on the tracking page are enabled, there is an option to either use the full set of languages supported by Rush or shortlisted a desired list of languages. 

Your Languages

Languages not supported by Rush can be added to the tracking page.

The new language here can be used as the tracking page default language, as added to the shortlist.

To improve a few fiction areas, we release Rush App, with few changes.

1. Blacklisting is now part of Shipments

As blacklisting applies to all shipments, and anywhere we display it, it did not make sense to keep it on the tracking page. For this reason, it is now under the Shipments section:

2. Helpful links are added under Page titles.

This is a UX change that we will keep having, as we want to allow customers to have quick access to more information and good practice.

and

3. Big fixes and better error messages.

Today we released a major UI change of the Rush App:

• Now app opens in standalone mode rather been embedded inside the Shopify window, giving more space to present information
• The tracking page is accessible from the left menu, making it easy to access and find
• Shipments are not open in the new tab, but in the same windows, and can be paginated via the navigation
• Language picked is moved in the top menu for easy access.

Improvements:

• Faster page load times
• Multiple bug fixes and improvements.

As of Jan 20th, 2022, we are switching Rush Smart Email Notifications default email from notifications@mailer.tryrush.io to update@rder-notification-transactional.mailer.rush.app for all Shipments and Order events sent out.

All functionalities will be kept the same, and you are impacted only if you are using Rush Smart Emails. 

As a note, all email replies are always going to your default store customer email set, not to rush.

Change is needed as part of the migration from tryrush.io to rush.app domain.

By default, Rush provides 25 languages for your tracking page, however worldwide there are more than 160 languages. For that reason we released the ability to add your own languages on tracking and thank you page:

Now you can create a language for your needs:

Set it as default language:

And voilà, your tracking page is fully translated to the language you had created.

Klaviyo now receives 3 new variables on top of the current: https://support.rush.app/en/articles/5443779-what-data-is-available-in-klaviyo

• order_label - The full order label including the hash and any letters you might use #ST1001, #MS444113;
• order_note - optional, if there is any note added to the order;
• order_tags - optional, if there are tags related to the order. It is a Klaviyo's list, that lets you further filtration on triggers. See below:

Reviewing what is important for new store owners, we decided to stop showing "Powered by Rush".

The change is aligned with our vision at Rush, that we help store owners grow, no matter what is the current plan or the store order volume.

So say goodbye to Powered by Rush on your free plan.

H1

The tracking page received a language overhaul that is the first step towards a really multilingual experience. Now you select the default language for your customers:

More on top, you can select to show multi-language picker on the tracking page, by selecting which languages you want to show:

If you want for us to directly switch the user on a specific language based on the country they are in, you can select the Auto-select language option.

Note: that Geotagging (a technique we use to map the IP of the visitor to the country they are opening the page from) is not 100% correct, but more than 97%. We also let users pick their own language from the list, so if they pick English, but they live in Denmark, the next time they open the page, it will be in English automatically. This is done to improve the user experience.

If you are on the free plan and you are wondering what are the features of the paid plans, now you can test them for 7-days without any commitments.7-day trials are supported across all plans and in-plan switching for the duration of the trial.

You can read all about trials here: https://support.tryrush.io/en/articles/5458293-trial-period-what-to-know

Open shipment details in a new window

We received multiple requests where seeing shipment details and moving back to all shipments is too slow. Another frequent request is to be able to see multiple shipments simultaneously.Now when you click on shipment, it automatically opens in a new tab.You can also share that link directly with anyone. Just keep in mind that this link is not temporary and it will be active until the app is uninstalled.Bulk Mark as delivered, shipment option

You can now mark easily all shipments that you wish directly as delivered. Keep in mind that manually marking them as delivered does not triggest any notifications. And we no longer keep track or update the shipments data.

Now your customers are able to see ETA for their deliveries. This feature aims to lower your support inquiries and create a better customer experience.Currently, we support only USPS and DHL, near future FedEx, but we plan to support all carriers at some point.You are able to find this information, as always on the shipment details page in the Rush App:

Your customers will be able to see that information on tracking pages.

Traditional/DYI tracking page

Modern tracking pageWe include this information for all EMS → Klaviyo and Omnisend. So do not forget to add it to your transactional emails.